No small print at the bottom of the page
The guarantee and delivery
Try it in your own time. Not right for you? Your money comes back — opened or sealed. These are all the rules, as they are.
- 3 days from delivery
- Money, not credit
- Opened or sealed
- The guarantee — 3 days
- From the day the order reaches you, you have 3 full days to ask to return any bag. Day 3 itself counts. Open the bag and try it — that cancels nothing; it is what the guarantee is for.
- Your money comes back — opened or sealed
- What you paid for the bag comes back as money, whether it goes back sealed or you opened it and tried it. You choose how to receive it when you file the request: mobile wallet, InstaPay, or a bank account. Opening the bag is part of trying it, and it does not turn what you are owed into store credit.
- Your money within a week
- Once the return reaches us and we inspect it, we send the money by hand within 7 days at the most, and the transfer reference comes with it. Nothing is automatic — a person sends it. What comes back is what you paid for the bags after any discount; the delivery fee on the original order does not. Discounts are for members only, meaning people with an account.
- Who pays the return shipping?
- You do, unless the bag is faulty or the wrong item arrived — then we do. Keep the bag with you and photograph the problem until we have reviewed it.
- What do we check?
- We look at the order, the bags and the reason before approving. If someone is plainly abusing this, or the bag was wrecked while with them, we may refuse — and the reason reaches you in writing, not as talk. But opening the bag, on its own, will never be a reason to refuse.
How does it go?
- Open “My account”, then “My orders”.
- Press “Request a return”, pick the bags and tell us what is wrong with them.
- We review it and call you to arrange collecting the bags.
- Once they reach us and we inspect them, we send your money the way you chose — within a week at the most, with the transfer reference.
An order placed without an account can be added to your account from the signed receipt shown after checkout, for as long as that receipt is still valid.
How we count visits, and how to stop it
- What is counted
- We count which pages are opened, whether a bag was added to the cart, and whether the order was completed, so we can see where people stop and improve the shop. We keep totals only: not your name, your phone number, your IP address or your device type. If you arrive from a campaign link, only the campaign name is kept on your order.
- Nobody else sees it
- All of this is counted inside the shop itself: no other company sees your visit, and there is no outside script or pixel. We set three cookies of our own and nothing else: one that tells a new visitor from a returning one (30 days), one with a random number for the current visit (30 minutes after your last click; the number is erased from our records after 48 hours), and one with the name of the campaign that brought you (30 days).
- How to opt out
- Turn on Global Privacy Control or Do Not Track in your browser and we honour it: we set no cookie at all, and the page opening is added to the day's total with no number that could identify you. Or clear your cookies at any time.